1,质量方面 非常满意 满意 尚可 有待提高 经常逾期
1. Quality Excellent Good ok To beimproved Often Late for delivery
A. 平衡性 Balance
B .静音 Silence
c.稳定性 Stability
2,包装方面 Wrap
A.外观包装 Pachage
B.产品保护性 Product Protection
3,货期方面 Lead time
A. 出货的准时性 Shipping time
4,投诉处理方面 Complain Handling
A. 接受投诉时的态度 Attitude
B.处理投诉的及时度 On time
C. 处理投诉的方案 Method
D.整个处理过程中的语言 Talking
1 about quality extraordinary satisfied satisfied tolerableness should be improved always exceed the time limit
A Balancing Transaction
B Mute
C Stability
2 About packaging
A Packaging of appearance
B Protective of the products
3 About Delivery
A The punctuality of shipment
4 Complaint Handling
A Attitude of receiving complaint
B Timely degree of dealing complaint
C Strategy of dealing complaint
D The using language in the whole processing procedure
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