在天猫买了两个月的东西如何维权?怎么投诉?好像都晚了??

2025-03-04 00:54:39
推荐回答(3个)
回答1:

根本就没用的 天猫的维权就是摆设
天猫现在的客服和商家都是一条线上的啦 根本就不顾及消费者的利益了
我6月26日那天买了辆EVO电动滑板车,加个油门差点翻车,噪音特别大 ,比摩托车声音都大,骑的快的话轮子一蹦一蹦的,就要求退货,退过去之后说影响二次销售了 也不打声招呼就给我拒收了,申请小二介入昨天才给结果,一个多月才发短?信说影响人家二次销售了,要我提供相关部门的检测证明,不然48小时候就打款给卖家,我打客服电话询问,客服说给我打电话没人接,净在胡说,我收货地址的电话写的是我妈的号码,我妈说电话就响了一下,就给挂了,都没时间接,忽悠人啊!
一千多块钱我还放不到眼里,但是天猫和商家的态度很是问题,关键是他车子没有合格证,没给开发票,每辆车都有钢印的编码,他车子上的编码根本查不到,我跟天猫客服说了下这样得情况,他说人家是旗舰店啦,不会有质量问题,假货的啦,旗舰店就能证明一切啊!说是没有合格证什么都证明不了!这个编码都是这样的,他天猫把国家法律当成什么啦!商家销售编码有问题的车子 那就是违规的!这还什么都证明不了,真够奇葩的!
期间商家在我要求退货差不多一个月才打过我妈的电话处理问题,之前我在网上旺旺跟商家聊,理都不理的。 我妈让我接的,商家说让我自己处理,给我退150块,之前退的运费还有他们拒收的运费他们都不管,我说那我等天猫的处理结果,谁知道第二天商家又打电话说就照咱们前一天商量的办,谁跟你商量好了啊!然后一直说你是不是收货人本人,是看我父母年纪大好忽悠是吧!
我说只是试骑了一下,人家说我们的车子不允许试骑,你不让试骑,你在详情页上写上啊!有这么办事的吗!真奇葩!
噪音大轮子乱蹦,我说用噪音测量软件测量拍照片证明居然说不管用,非让开质检报告证明,但是开个检测证明要几百块钱,我也担心我开了,你会不会说是啊我的质检报告有问题啊!就是在坑消费者,一般消费者都不愿意费这个事,嫌麻烦!
昨天商家打电话说车子你还要不要,不要的话我要给他300块折旧费,然后给他寄过去,我就试骑了一下570块钱就没了啊!也太坑了吧我说等天猫的处理结果,结果下班后我妈跟我说天猫给她发短信说要我提供相关部门的检测证明,不然48小时候就打款给卖家,我看了下他们打电话的时间都差不多!他们绝对商量好的了,真是一致啊 !
天猫现在维权超艰难,要交易关闭后15天才能投诉,你把我钱打给商家了,我投诉我钱还能回来吗?不能!!!这维权就是个摆设
我跟客服说让售后给我打电话,人说售后不跟商家沟通的,呵呵,是不跟买家直接沟通吧,跟商家倒是沟通的很好啊!说车子编码问题他们不懂,既然不懂,那就让懂得人来处理啊!售后不跟买家沟通就处理了,我还第一次听说可以这样的
我网购也有几年了,还第一次遇到这样得事情,真是刷新了无耻的底线!!!

回答2:

太垃圾了,淘宝购物十来年了第一次遇到这样问题,花几百块钱买双鞋子,穿上早晨送孩子上学脚后跟磨破了,将就走回家,换了鞋子贴创可贴上班,鞋子来回穿了大概半个小时,申请退货退款,鞋子退回去后,商家拒绝因为穿过了,我说我是穿了,把详细情况跟卖家说了,卖家说这不属于七天无理由退货范围,这就是给我的解释,申请天猫客服介入,客服说应该试试鞋子不该穿出去走路,你穿着出去走路有磨损影响二次销售了,所以不属于七天无理由退货范围!试问谁如果能试出来鞋子磨脚 的话,还穿着走出去把脚磨破,让自己受伤,鞋子也退不了自己吃哑巴亏,请问天猫你们遇到这样问题就让你们吃哑巴亏,你就花几百块钱买鞋子,把脚磨破自己受疼,鞋子拒签收把一双不能穿鞋子退给你们就算了?凭什么让消费者承担所有损失?

回答3:

打天猫投诉热线吧.!.

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