推荐回答（5个）
现在处于互联网时代，我们的生活也得到了很大的便利，足不出户就可以在网上购买很多日常刚需品，同时也会有快递去联系你，像那些住在小区或者是居民楼的收件人们，一般在楼下都设有自取柜，或者是快递员直接送货上门，这些也都是快递规定里面的。但是现在有很多这样的现象存在，快递员没有和消费者进行协商，就私自把快递放到了菜鸟驿站，让消费者自己去取。我认为这是一个很不好的现象，既然已经设定了规定去约束快递员的行为，那么没有遵照这个规定形式，是不是破坏了行业的规矩！
其实在消费者和快递员之间也存在着不可磨灭的矛盾，每一位消费者都希望快递员能够将快递送货上门，自己免受外面的风吹日晒，而快递员也希望消费者能够出门自取，这样可以省下自己很多的时间，自己还可以去干很多的事情。这些思想都是可以理解的，毕竟人之常情，谁都想清闲一点。但是既然快递服务准则里面有送货上门这一条要求，那么作为这个行业的服务者，快递员就需要去遵守这些条约，但是不免生活当中有很多意外的发生，可能消费者当时并不在家无法进行收件或者是取件，这样也就浪费了快递员的时间，但是这样的矛盾其实是可以调节的，只需要和和气气的去打一个电话就可以解决，告诉消费者自己时间有限，希望他可以去自取邮件，这样就起到了一个传达和协商的作用，消费者就会觉得自己得到了尊重，并且也享受到了服务的过程，这样就没有理由再去投诉快递员了。
消费者同时也需要去尊重快递员这一份职业，因为任务量的确很大，并且时间也是有限的，如果当时无法进行收件的话，就之后去自取邮件。理解是相互的。
要两头投诉才管用，前提是你在菜鸟驿站那已经把默认的同意放驿站改成不允许放驿站，投诉快递员未经同意放驿站，投诉驿站未经同意私自截留自己的物品！多投诉几次，基本上快递员还是会把快递给你扔驿站，但是驿站会当天或第二天给你送上门。总比给你扔驿站没人管好用
应该投诉，是否放在菜鸟驿站应该经过收件人的同意，擅自放在驿站是不对的。
我觉的应该投拆，快递员不应该图自己方便随便把快递放在某个他自己觉的方便的某个站点，应该尊重客户的需求，必竟快递员是靠客户购物运送服务赚的钱，必定要客户方便，而不是快递员方便
业务量大不是借口，消费者付了什么价位的服务就有权力享受对等的服务质量。我要是想接受自取，那我为啥还要支付比邮政贵几倍的价格去快递呢。同样，我上了出租车，难道我为了理解师傅不容易就能允许出租车满载绕路吗，那我为啥不去坐公交车？这个问题只能从企业管理去改善派送员的现状，所有我们要继续投诉，把风气整顿好。
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