1.导游投诉房间没有叫早,GRM立刻与总机联系,确认了所有房间叫早已成功,但客人房间电话没有响。由明天起此团改为人工叫早。
The tour guide complained that there was no morning call services in his room. The GRM contacted the switchboard immediately and verified that all the guestrooms indeed had morning call services but the telephones in the guestrooms did not ring.From tomorrow onwards, the tour group will be awoken manually by the hotel staff.
2.餐厅早餐食品供应不充足,GRM已建议导游错开高峰期用餐,并通知厨房准备好充足的食物。
As the breakfast provided by the hotel cafe was insufficient, the GRM already suggested to the tour guide to avoid having breakfast at peak hour and at the same time, notified the hotel kitchen to provide sufficient amount of food.
1.the guide complains that the rooms do not have morning call service. After the immediate contact between GRM and telephone exchange, it's confirmed that all the rooms have this service. but the telephones in customer rooms do not ring.
so from tommorrow, the morning call will be made by men , not machine.
2.Insufficient food for the breakfast, GRM suggest that the guide should avoid the peak hour of dinner, and notify the kithen staff to prepare for more food.
The tourist guided complained for our failure of morning calls. GMR contacted with the service center and confirmed that morning calls had been exercise successfully in every room. But the phone in the guest's room didn't ring. We'll exercise morning calls by our staff from tomorrow on.
Breakfast food is undersupplied in the dinning hall. GRM has suggested tourist guides to avoid the rush hour and informed the kitchen to prepare more food.
1 The tour guide complained for not receiving automatic morning call in the guest room, GRM contacted with the central office immediately and confirmed the success of morning call. In this case,this travel group will receive staff morning call from tomorrow since the tour guide didn't receive the automatic morning call today.
2 The food for breakfast is not sufficient enough, GRM has advised the tour guide to stagger(avoid) rush hour for breakfast, meanwhile informed the kitchen staff that they should prepare for sufficient food.
1. Initially, the tour guide complained that there was no morning call, while GRM confirmed that the wake-up alert has been delivered to all the rooms after approaching to the information center. Unfortunately, the phone in this customer's room was somehow not activated. Therefore, all morning calls will be done manually with effect from tomorrow.
2. Since there was insufficient food supply for breakfast serving, GRM suggested that the tour guide shall avoid the peak time, at the mean time informed the chefs to prepare enough amount of food.
1. Guides complaint did not call back room, GRM and the switchboard at once, to confirm that all the rooms have long called success, but the guest room telephone did not ring. Starting from tomorrow, the group changed man called back.
2. Breakfast restaurant food supply is not sufficient, GRM has proposed to stagger the peak dining guide and inform prepared in the kitchen of adequate food