做一个销售员的本质是什么
就是如何能做好一个销售员，应该从何做起？
推荐回答（4个）
首先要学习从顾客的外表和气质分析顾客的心理以确定该怎样与其打交道，然后要从顾客的言谈中发现顾客的需求并用合适的方式使其信任你，打消顾客的疑虑从而实现货物销售
一、礼仪的概念与本质
1、礼仪的文化基础与社会心理学基础
2、礼仪的概念与本质及遵从的原则
二、销售员基本社交礼仪
1、见面介绍的礼仪
2、问候的礼仪
3、名片的使用
4、日常商务活动中的礼仪规范
5、与工作有关的文体活动中的礼仪规范
三、商务宴请礼仪
1、中餐礼仪
2、西餐礼仪
3、日餐与茶道礼仪简介
4、自助餐礼仪
5、餐饮礼仪禁忌
四、销售员的仪容、仪表礼仪与仪态
1、形象的社会心理学基础
2、仪容礼仪规范
3、成功着装的要素
4、保持职业仪表的礼仪规范
5、避免雷区
6、卫生与小节
7、站、坐、行的礼仪规范
8、身体语言
五、办公室礼仪
1、办公室的环境与公司形象
2、办公室人员的职业形象
3、注重伦理道德
4、办公室礼仪与行为规范
六、电话礼仪
1、接、打电话的一般方法
2、电话记录与处理
3、应对抱怨
4、黄金规则
七、信函与电子邮件
1、商务信函
2、电子邮件
3、保密原则
八、接待与拜访
1、日常接待活动
2、接待远道而来的重要客人
3、外出进行商务拜访的礼仪规范
九、销售推介会礼仪
1、组织会议的礼仪
2、参加会议的礼仪
3、提高效率的方法
十、商务旅行中的礼仪
1、乘坐交通工具的礼仪规范
2、居住宾馆的注意事项
3、商务旅行的成功策划
十一、国际交往与礼尚往来
1、世界各主要国家礼仪概览
2、演讲的礼仪
3、互惠原理
4、送礼的风俗与禁忌
十二、销售过程中的有效沟通与礼仪
1、倾听与沟通
2、亲和效应
3、人际交往的基本过程及规律4、演讲的礼仪
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