推荐回答（4个）
酒店餐饮部服务流程五字诀 客到主动迎 态度要热情 开口问您好 脸上常挂笑微笑要自然 面目表情真 走路要稳健 引客在前行落座先拉椅 动作似娉婷 遇客对话时 双注客表情待客坐定后 随及递毛巾 席巾铺三角 顺手拆筷套热茶奉上后 菜单紧跟行 点菜循原则 条条记得清酸甜苦辣咸 口味各不同 荤素要搭配 冷热要分明主动加艺术 精品要先行 定菜要重复 价格要讲明下单要清楚 桌号位数明 酒水要明确 开瓶手要轻斟倒从右起 商标要展明 冷菜要先上 热菜随后行叫起应有别 状况要分明 选好上菜位 轻放手端平菜名报得准 特别介绍明 传菜按顺序 上菜分得清桌面勤整理 距离要相等 分菜从右起 份量要适中汤菜上齐后 对客要讲明 客人谈公务 回避要主动客人有要求 未提先悟明 待客停筷后 人手茶一杯送客巾递上 生果随后行 就餐结束后 帐目要结清盘中有余餐 打包问一声 买单完毕后 虚心意见征客人无去意 再晚不催行 客人起身走 衣物递上行送客仍施礼 道谢要先行 发现遗留物 及时还失主撤台要及时 翻台要迅速 按此规范做 功到自然成
1、选址：很多著名的餐饮企业成功后的高层发言都将选址列在第一位（需要指出的是单店的辐射面有限，不要盲目定位后选址）；2、产品定位：即你需要买什么样的什么类型的产品（根据店址周边的环境及潜在消费群决定）；3、企业经营特色定位：比如配送餐、快餐、酒店。4、根据产品定位和企业定位制定产品系列及产品品种：如海鲜系列、火锅系列，如海参、汉堡。5、必要的启动资金支持。6、营销计划：如餐饮业务员推广计划、餐品广告、店面形象广告。7、装修方案：根据企业定位、产品定位为前提结合房屋布局设定。8、招工：初期按照120%的用工需求招聘。9、选定原料供应商：最好单品保持两个以上的供应商。10、根据营业场所布局与设备必要性选购设备：可以由最先到岗的厨师提供方案加以判断。11、完成以上各项后，填充必要的最低库存后开业。
这个还是自己去找资料 找些管理方面的书籍 再到酒店实践实习一下较好。
在迈点里面去找，因为我不知道你是要那一方面的资料！
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