第一次见面彼此聊的还有说有笑的,客户为什么见过面后就会说要考虑再联系我而且告诉我以后不要打电话
推荐回答(5个)
看来你是个业务新手,而且社会经验尚有欠缺,具有典型的新手心理。应该说,如你客户的作法,若我是也会如此,若是你作为别人的客户你亦会如此。
目前在社会上多数的业务人员,特别是保险、“合法”传销等行业的业务人员,普遍采用“死缠烂打”的跟单方式,这早已经在人们心中产生了强烈的反感与抵触情绪,因而凡是遇到到该类人员多惟恐躲之不及。但是人们终究还是对该类产品或服务是有一定需求的,并且在需求中也往往先采用“货比三家”的作法以选择更适合自己的,这与你上街购物类似,更何况该类需求还往往都是大额消费呢?因此,你所接触的一般更多的应该是正在“货比三家”的并与你试探性接触的客户,所以他们多非即刻确定的客户,而仅仅是有意向的潜在客户。当现场难以即刻做出决定的客户,或现场暗中已经心里决定的客户,往往就存在着一个在现场对业务人员婉言拒绝的问题。
很多业务人员,面对竞争激烈的市场,经常将凡是有意向的客户作“抓住根救命稻草”一般地对待,就算是明明知道对方已经在有意回避,尚不顾脸面地穷追不舍,因为在入行的岗前教育中几乎都被误导性地教唆过如此方法并为此树立如干“偶像级”典型。
作为一名业务人员,特别是想作一名“不招别人烦”的业务人员,你必须具有分辨客户言行含义的能力。经过一两次的接触,包括当面或电话约谈,就应该能大概了解对的方意图和取向,切不可将表面的客套话,“傻傻”地视为对你的某种承诺,那样必将造成你陷入业务困扰的怪圈。
客户关系不是朋友关系,尽管业务人员都希望成为与客户成为朋友关系,但是这种关系终究是带有强烈的利益关系,甚至是契约关系。你若总是纠结于这种客户关系中的“说话不算数”啊、“当面这样背后又那样”等等,那你就很不利于在这个行业发展啦。
希望我的解答能帮到你。
你有没有分析他是不是真的需要呢?
1、他有需要,他就一定会买,这样你就不要放过,争取联系。
2、他根本没这个需要,这时有两种情况:
---你继续联系他,想办法游说他买,最后他买了,但你也花了很多精力和时间,有这些精力和时间,你还不如去发掘真正有需要的人。而且他买了发现用不上,会恨死你,说不定还有纠纷。
---你不联系他,最后他被别人忽悠买了,你其实没有什么损失吧?你又没花很多精力和时间,又没昧自己的良心,还能找到真正需要的用户。
其实销售行业 很经典,因为什么样的客户都有,有的人选你的产品,有的人则是选择产品外的东西,例如,钱,女人,甚至更多的东西, 一句话,你要找到突破点,知道他到底想要什么。记住一句话,没欲望的就不是人,只是欲望的大小问题、 找到点,你就成功了
别等了,要是真需要早就决定了,打个电话还能增加他的决心,要是不要怎么等都一样
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