Ms wang Ming in December 1, 2006 at the Haitian shopping center home appliance ark bought a version of the KP3021 26 inches lucky brand LCD TV set. Nearly a year after use, found that TV set the volume button doesn't work stable. Ms. Wang in on November 25, 2007 shopping center to the Haitian after-sales service department puts forward the door of the request of the repair, the contact, the Haitian shopping center the after sale service commitment in five days the door repair. But until today (note: "today" refers to the test day), the Haitian shopping center after-sale service staff are not the door repair. Now Mr. Wang to the Haitian shopping center customer service quality management center manager Mr. ChenJiang issue a written complaint. Haitian shopping center request after-sales service department in five days door to door service, and compensate for the time and mental suffering, 360 yuan.