急！！请哪位高人翻译一下酒店面试的问题和答案！

　　Q : How do you know that you are capable of performing this work?

　　Answer : I was studying hotel management expertise, coupled with practical work, so I fit the job. I believe I succeeded.

　　Q : In your hotel now what you learned?

　　Answer : quality of service in order to generate income for the hotel. And deeply understand : to the ladies and gentlemen of the attitude of the ladies and gentlemen, is not only to the guests of quality service and as well as for their own accomplishments.

　　Q : In your hotel now encountered any problems?

　　A : Visitors often complained service is too slow, they usually hope we will be able to do a range of complementary services, including some small details.

　　Q : You tell us where the hotel and your duties

　　Answer : This is a hotel-like service apartments, A total of 108 rooms, most of the guests Cheung Guest (one month rents), or between zero renters. My job was to receive prospects, responsible for the day-to-day checkout procedures, taking into account the switchboard. shop for all the guests with a corresponding demand.

　　Q : Do you feel that you have the advantage there?

　　A : I cheerful personality, like with other people and happy to help others, to learn to listen, ability to communicate well. This in my work, give me a lot of help.

　　Q : tell us about the daily workflow

　　Answer : My work is over class system, a one day working 12 hours At the main work is for C / O procedures, and the corresponding services, noon need to produce a statement of the day, check the amount of the cash register; afternoon for C / I procedure, which the guests have to be tackled during the various complaints and demands. Night is a night shift manager on duty at night apartment affairs. Furthermore, we need to complete the trial stage of the night : check the number of rooms, the collection of deposits, and so on.

　　Q : how do you deal with complaints of the guests?

　　A : When the guest lodge complaints, the first guests to apologize first, and then the patience to listen and understand the situation, If the apartment is work mistakes, apologize to the guests, make appropriate compensation. For complex problems, mitigation guests radical mindset, we must not rush to position, reporting to higher authorities after guests reply.

楼上回答近乎完美！！