Correct understanding on the requirements for modern logistics to customer service level
The generally recognized concept of logistics in the world is the definition from the Council of Logistics Management in 1998,namely: " Logistics is a part of supply chain activity which is a efficient,low-cost circulation and storage process of planning,enforcement and controlling in terms of the commodity,service and relevant information from the original place to the final consumption." This concept accurately expresses the core of logistics management theory, which are systematic management idea,total cost concept and the theme of customer first. The core of logistics is to provide customer service which is the overall management including logistics,information flow and cash flow and combines transportation,storage,packing,load and unload,distribution process and other links to be one inter-connected chain and transports all the materials needed by enterprises to any place during the production and distribution process according to the required time,quantity and quality safely at the lowest cost. The function object of logistic system is to satisfy the customers' requirements. From the customers' point of view,logistics should guarantee the possibility that customers can get the products at the appropriate time and place ,which is the availability of the products at appropriate cost ,service and quality. Availability is a very important index during the assessment of the function of logistic system, which is not only the main object of logistic system optimization but also the concrete showcase of the logistic service level. As far as logistics enterprises concern,the logistic service is their core, customers are the enterprises' first resource, the enterprises' business performance comes from the logistic service they provide and the service comes from the needs of the customers. Whether the customer service level can meet the requirements from the customers is not only the key for logistics enterprises to occupy customers and markets but also the competitive edge for the logistics service suppliers.
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Correct understanding of modern logistics for customer service level requirement
International logistics concept is generally recognized by the American association of logistics management in 1998, gives the definition, namely: "logistics is the supply chain activities of a part, is to meet customer need, to the goods, services and related information from origin to consumption and efficiently, low cost flow and storage of planning, implementation and control the process." This concept exact express logistics management theory of the core, namely system management thinking, the total cost concept and customer supreme theme. Logistics is the core to provide services, namely implement collection materials, information and finances as one of the comprehensive management, transportation, warehousing, packing, loading and unloading, circulation processing components, such as a grow-in-the-west son of the chain, and with the lowest cost, the enterprise of required materials, the goods on time, quantity, quality safely carried to production and circulation in any one place. Logistics system function goal is to meet customer needs. From the customer service perspective, logistics should take appropriate cost and appropriate service and appropriate quality, ensure the proper customer at the right time and right place, gain the appropriate product possibility that product availability. Accessibility is to evaluate logistics system function index, it is the main target of logistics system optimization, also be logistics service level with Hugh embodiment. For logistics enterprise that, logistics service is the kernel, customer is the primary resource of enterprises, enterprise's management performance from providing logistics services, and service comes from customer demand. Customer service levels can meet the requirements of customers, is logistics enterprise customers and market of the key, also be logistics service provider competition advantage.
The correct understanding modern physical distribution to customer service level's request