Employee Satisfaction Research
It is an obvious statement but ‘high employee satisfaction levels can reduce employee turnover’. Dissatisfied employees tend to perform below their capabilities, result in high turnover of staff and leave their jobs relatively quickly, and are not very likely to recommend your company as an employer. Employee satisfaction research gives employees ‘a voice’ and also allows the pinpointing of problematic areas, leading to the raising of staff satisfaction levels, developing and reviewing of staff management, and optimising corporate communications.
Issues our research covers include the current workplace situation, management styles/attitudes, internal communications, workplace atmosphere, corporate culture/vision and image.
Employee satisfaction research encompasses many different research techniques but the measurement of satisfaction is only the first step to improving employee satisfaction.
Stage 1
The issues to research are gathered through qualitative depth interviews or internal focus groups with staff
Stage 2
Questionnaires administered to staff either through a written survey or electronically via an intranet/e-mail/website
Stage 3
Staff workshops present the findings and allow the workforce to have their questions answered as to ‘what it all means’
Stage 4
Improvements are implemented based on the survey results – Our consultants will work alongside your company to help put into practice the survey recommendations
Stage 5
Benchmark surveys – measurement of change needs to take place at specified time intervals to check on employee attitudes
Employee satisfaction market research may not be as expensive as you think. Moving your staff satisfaction research to the Web will dramatically reduce the cost and significantly improve the quality of the results you receive. In fact, employee satisfaction surveys conducted online have resulted in approximately 75% completion rates compared to 65% for the traditional "paper and pencil" methodology.
Employee Satisfaction
Having a strategy to drive Employee Satisfaction in your business is a key factor in building success. Yet taking the time to build your team of happy staff, often fails to get to the top of your 'To Do' list.
Often ensuring your people are happy remains a 'nice to do one day', rather than receiving the important attention it deserves.
It is easier than that. Creating a culture where Employee Satisfaction is a way of life, is not a tick-box exercise.
But invest in it and your people will contribute more to your bottom line than a lot of other so-called priorities you might have. the good news is that this is do-able; it's do-able with ease; and you can start right away!
"Work is either fun or drudgery. It depends on your attitude. I like fun."
Collen C Follett - Chief Operating Officer, South West Airlines
So, better results come from having engaged, enthusiastic and energised people. Employee Satisfaction is about finding out what gets people feeling this way about their work and taking up the challenge to provide it.
The very best businesses ensure they deliver Employee Satisfaction by having leaders who build their teams around this principle.
Top Ten Things About Employee Satisfaction
Full engagement is necessary from key people who lead and manage teams, if they are to get more than their people merely 'working' well.
The best at delivering Employee Satisfaction and more...
Tune In
They are very, very aware of those who work in their team. As a sort of sixth sense, they develop an uncanny ability to know what their people need - and then they deliver it.
Communicate Well
They both listen hard and inform fully, making sure their people are always up-to-date. This builds trust and confidence.
Respond
These people take accountability for creating an environment where employees are more than satisfied. They appreciate the conditions necessary for optimum performance and make sure they are in place.
Provide Reward..1
Those who create the best relationships with their people, have fair and appropriate reward systems. Sometimes, pay is not the only answer - once an acceptable level of financial reward is achieved, a happy, supportive and encouraging working environment makes the difference.
Provide Reward..2
Once the basics are being delivered, top performers make their people feel very valued in their work. More of this in Motivation
Provide Reward..3
..in the form of fun. Suddenly fun is allowed! 'What a cool place to work this is!' Fun creates lot of personal engagement - those best at Staff Satisfaction are just great at Enabling Fun!
Get Involved
By knowing and actually doing sharp-end tasks from time to time, they keep in touch with their people, sharing their experiences and learning.
Are Fair and Consistent
People want to be treated fairly in the workplace and to be treated like others, with no 'favorites'. When this happens, they relax a little; get involved more; give more.
Encourage Friendships
Those who have good Employee Satisfaction skills make it a friendly place. People enjoy spending time with others in the workplace and the business provides resources to encourage this.
Are Models
Employee Satisfaction comes when there is nothing to carp about. People are much more likely to be comfortable and happy then. Bosses have to be the same as their people, They have to play an equal role in the business.
Ten Ways to be Better at Employee Satisfaction
Pay Your Dues
Spend time with your people listening to them and hearing what's important to them in the work place.
Fix Things
Be seen to deliver fast when things can be sorted fast. Nothing acts faster for you to get a 'Hey, this guy's OK, you know'!
Seek Help
Through hearing the issues, ask for your people to help you to solve them. They will love it - and you will get far better solutions.
Thank Them
Regularly say thank you for a job well done and remember to tell them why - that makes a difference too.
Create Fun!
Through fun comes bonds that make the workplace a better place - and in a better place comes the pleasure and joy of being at work. Your people look forward to coming to work!
Equality
Ensure that everyone is treated in the same way. No favoritism; no bias. This way removes one of the biggest curses that makes people unhappy in the workplace. Ensure reward is consistent and fair.
Learn Together
And in equality comes the balanced learning process, where all are able to grow their performances together. You and them.
Be Organised
This enables people in your teams to focus on the job they have been asked to do. people like to do their job well. Any lack of organisation irritates, especially when it distracts focus.
Value Differences
Bringing people together celebrates their variety of skills and qualities. Everyone is different and that is cause for appreciating them all.
Clarity
Job satisfaction comes from understanding what is required and doing it to the best of your ability. Clear communication of goals and performance requirements enables achievement, which is a large component of Staff Satisfaction. A Good job = Employee Satisfaction.
5 Simple Actions You Can Take Today!
Say thank you to your people regularly with explanation for what it is that you appreciate in them.
Review any current bias in reward and plan to resolve to a timescale.
Find out from your people what they need to be happier in their work and involve them in resolving these issues. Resolve quickly those which are easy.
Spend time with your people to hear what is important to them (including non-work things) and value that in them. Show an interest.
Check what people think is expected of them and clarify immediately. Get this information out there to everyone asap.
找不到员工满意度的英文文献，这个是客户满意度忠诚度的文献，希望能帮你
Customer satisfaction is the customer-to-business and enterprise product / service satisfaction. Customer satisfaction, the enterprise is a state of feeling, and feelings in such a state more likely to arouse trading activities. A commonly used statistical results are: a satisfied customer, six times in a dissatisfied customers more willing to continue to buy that product or service enterprises.
In an increasingly competitive, customer-oriented market environment, more and more companies began chasing the upgrading of customer satisfaction. However, many companies chasing the results were not satisfactory. We found that business if it is only the pursuit of customer satisfaction and often can not solve the ultimate problem, because very often, enterprises improve customer satisfaction, does not mean that corporate profits immediately improved. Only contributions to the company "profit" is a direct customer value customers. Moreover, the value of the profits of enterprises also contribute to the high and low points. Therefore, enterprises should operate on the scarce resources to optimize the allocation and concentrate on high-value enhancing customer satisfaction at the same time, we should also look at potential high-value customers, gradual increase their satisfaction. From all customer satisfaction, to the value of customer satisfaction, to the high-value customer satisfaction, the final key to the high-value customer satisfaction factors, it is enterprises to enhance the "customer satisfaction value in return," "process."
Customer loyalty
Customer loyalty from the concept of customer satisfaction leads to the concept of customer satisfaction is the result of a product brand or company's trust, and hope to maintain a repeat of psychological tendency. Customer loyalty is actually a continuity of customer behavior, customer loyalty, customer loyalty is the corporate level. Customer loyalty for the two forms of performance, is a corporate customer loyalty in the wishes of a customer loyalty is in the behaviour of enterprises. And general enterprises tend to be confused with two forms of this fact, a fundamental difference between the two, the former is not for the businesses themselves have a direct value of the enterprises while the latter is very valuable; The reason is very simple Customers only wishes, but no action, for enterprises of no significance. Enterprises should do is, first, to promote customers from "will" to "act" conversion; Second, through cross-selling and additional marketing to further enhance customer and business transactions frequency.
Customer satisfaction does not mean that customer loyalty, customer satisfaction is a kind of psychological satisfaction, in consumption is revealed by the attitude of, but customer loyalty is a continuous transactions, is to promote the occurrence of repeat customers. Measuring customer loyalty is the key indicators of customers (CustomerRetention), which describes enterprises and maintaining customer relationships length of time; customers share (CustomerShare), namely, the budget will be spent on the company's ratio. Data show that only the customer satisfaction is not enough. When a better product suppliers, large customers may change suppliers.
Satisfaction is measured by customer expectations and feelings, and customer loyalty reflect the purchase of future actions and purchase commitments. Customer satisfaction surveys customer purchase experience of the past views and ideas, can only reflect the past and not the future acts as a reliable forecast. Loyalty survey can predict what products customers want most, and when to buy, how many of these could have purchased sales.
Customer satisfaction and their actual purchase behavior is not necessarily directly linked, satisfied customers may not be able to guarantee that they will always be faithful enterprises, a repeat purchase behavior. In a "worthless customer satisfaction, customer loyalty Extreme priceless" (Cus tomer Satis faction Is Worthles s, Cus tomer Loyalty Is Priceles s) of the "customer loyalty" of the best-selling book, the author debate: "Customers satisfied with the worthless, because satisfied customers still buy the products of other enterprises. process of the transaction are satisfied with every aspect of the customer will be better because of the price of a replacement suppliers, customers and sometimes even though your products and satisfied with the service is not absolute, you have been able to lock the customer. "
For example, many users of Microsoft products such as the views and dissatisfaction, but if you change the use of other great products to pay the costs, they will always adhere to the use of Microsoft products. A recent survey found that about 25 per cent of mobile phone users to keep their phone numbers, the current contract would tolerate imperfect service providers and not to sign other telecommunications providers, but if one day they turn around at the same time be able to retain the original number, I believe that they will act immediately.
Loyalty must have access to a minimum level of customer satisfaction, in this horizon satisfaction, loyalty will be significantly decreased. However, customer satisfaction is not an important condition for customer loyalty!
Ooh, sometimes
The truth is harder than the pain inside, yeah
Ooh, sometimes
It's the broken heart that decides
At night BUT on Monday nights
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Customer satisfaction is the customer-to-business and enterprise product / service satisfaction. Customer satisfaction, the enterprise is a state of feeling, and feelings in such a state more likely to arouse trading activities. A commonly used statistical results are: a satisfied customer, six times in a dissatisfied customers more willing to continue to buy that product or service enterprises.
In an increasingly competitive, customer-oriented market environment, more and more companies began chasing the upgrading of customer satisfaction. However, many companies chasing the results were not satisfactory. We found that business if it is only the pursuit of customer satisfaction and often can not solve the ultimate problem, because very often, enterprises improve customer satisfaction, does not mean that corporate profits immediately improved. Only contributions to the company "profit" is a direct customer value customers. Moreover, the value of the profits of enterprises also contribute to the high and low points. Therefore, enterprises should operate on the scarce resources to optimize the allocation and concentrate on high-value enhancing customer satisfaction at the same time, we should also look at potential high-value customers, gradual increase their 找不到员工满意度的英文文献，这个是客户满意度忠诚度的文献，希望能帮你
Customer satisfaction is the customer-to-business and enterprise product / service satisfaction. Customer satisfaction, the enterprise is a state of feeling, and feelings in such a state more likely to arouse trading activities. A commonly used statistical results are: a satisfied customer, six times in a dissatisfied customers more willing to continue to buy that product or service enterprises.
In an increasingly competitive, customer-oriented market environment, more and more companies began chasing the upgrading of customer satisfaction. However, many companies chasing the results were not satisfactory. We found that business if it is only the pursuit of customer satisfaction and often can not solve the ultimate problem, because very often, enterprises improve customer satisfaction, does not mean that corporate profits immediately improved. Only contributions to the company "profit" is a direct customer value customers. Moreover, the value of the profits of enterprises also contribute to the high and low points. Therefore, enterprises should operate on the scarce resources to optimize the allocation and concentrate on high-value enhancing customer satisfaction at the same time, we should also look at potential high-value customers, gradual increase their satisfaction. From all customer satisfaction, to the value of customer satisfaction, to the high-value customer satisfaction, the final key to the high-value customer satisfaction factors, it is enterprises to enhance the "customer satisfaction value in return," "process."
Customer loyalty
Customer loyalty from the concept of customer satisfaction leads to the concept of customer satisfaction is the result of a product brand or company's trust, and hope to maintain a repeat of psychological tendency. Customer loyalty is actually a continuity of customer behavior, customer loyalty, customer loyalty is the corporate level. Customer loyalty for the two forms of performance, is a corporate customer loyalty in the wishes of a customer loyalty is in the behaviour of enterprises. And general enterprises tend to be confused with two forms of this fact, a fundamental difference between the two, the former is not for the businesses themselves have a direct value of the enterprises while the latter is very valuable; The reason is very simple Customers only wishes, but no action, for enterprises of no significance. Enterprises should do is, first, to promote customers from "will" to "act" conversion; Second, through cross-selling and additional marketing to further enhance customer and business transactions frequency.
Customer satisfaction does not mean that customer loyalty, customer satisfaction is a kind of psychological satisfaction, in consumption is revealed by the attitude of, but customer loyalty is a continuous transactions, is to promote the occurrence of repeat customers. Measuring customer loyalty is the key indicators of customers (CustomerRetention), which describes enterprises and maintaining customer relationships length of time; customers share (CustomerShare), namely, the budget will be spent on the company's ratio. Data show that only the customer satisfaction is not enough. When a better product suppliers, large customers may change suppliers.
Satisfaction is measured by customer expectations and feelings, and customer loyalty reflect the purchase of future actions and purchase commitments. Customer satisfaction surveys customer purchase experience of the past views and ideas, can only reflect the past and not the future acts as a reliable forecast. Loyalty survey can predict what products customers want most, and when to buy, how many of these could have purchased sales.
Customer satisfaction and their actual purchase behavior is not necessarily directly linked, satisfied customers may not be able to guarantee that they will always be faithful enterprises, a repeat purchase behavior. In a "worthless customer satisfaction, customer loyalty Extreme priceless" (Cus tomer Satis faction Is Worthles s, Cus tomer Loyalty Is Priceles s) of the "customer loyalty" of the best-selling book, the author debate: "Customers satisfied with the worthless, because satisfied customers still buy the products of other enterprises. process of the transaction are satisfied with every aspect of the customer will be better because of the price of a replacement suppliers, customers and sometimes even though your products and satisfied with the service is not absolute, you have been able to lock the customer. "
For example, many users of Microsoft products such as the views and dissatisfaction, but if you change the use of other great products to pay the costs, they will always adhere to the use of Microsoft products. A recent survey found that about 25 per cent of mobile phone users to keep their phone numbers, the current contract would tolerate imperfect service providers and not to sign other telecommunications providers, but if one day they turn around at the same time be able to retain the original number, I believe that they will act immediately.
Loyalty must have access to a minimum level of customer satisfaction, in this horizon satisfaction, loyalty will be significantly decreased. However, customer satisfaction is not an important condition for customer loyalty!
Ooh, sometimes
The truth is harder than the pain inside, yeah
Ooh, sometimes
It's the broken heart that decides
At night BUT on Monday nigh
satisfaction. From all customer satisfaction, to the value of customer satisfaction, to the high-value customer satisfaction, the final key to the high-value customer satisfaction factors, it is enterprises to enhance the "customer satisfaction valu
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